Job Duties and Responsibilities:
* Greet patients, visitors, and vendors, ascertain the purpose for their visit, and direct them accordingly
* Obtains necessary patient information (demographic, insurances, and financial) to initiate, confirm, or schedule appointments, tests, surgeries, or medical consultations using the scheduling templates
* Receives and directs telephone calls, messages, or documents to appropriate staff
* Screens patients for demographic and insurance updates such as changes in primary phone number, home address, insurances etc.
* Maintain patient records, process necessary paperwork and verify insurances
* Obtains signed registration sheets, permissions to file claims, releases, etc.
* Obtains authorization from the patient's insurance and works closely with the billing department to verify the accuracy of all necessary information needed for billing purposes
* Collects and accurately processes patient payments such as copay, coinsurance, deposits, and any other personal payments
* Informs patients of existing balances noted in the billing system for collection
* Bumps, cancels, and handles no-show appointments according to the established process
* Handles inquiries about insurance accepted, office hours, services, locations, exam fees, doctor information, etc.
* Maintains professional reference book on insurance companies and coverages
* Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate manager as needed
* Performs various administrative duties such as preparing correspondence, accurately entering data into the patient medical records, and maintaining an inventory of supplies
* Maintains the waiting room area and ensures it is clean and free of debris
* Provides exceptional customer service in all interactions
* Follows applicable policies and procedures and takes precautions to establish a safe work environment
* Maintains strict patient protocols in accordance with practice policies/ HIPAA requirements
* Maintains a high level of professionalism with patients and works to establish a positive rapport
* Performs other duties as assigned and may work overtime as necessary
Requirements:
* Education: High school diploma or equivalent required
* Experience: 1-3 years of related customer service and/or medical receptionist experience
o Insurance, ophthalmology, or medical office knowledge, preferred with HMO insurance experience a plus
* Language: Ability to read, write, and communicate in English; Bilingual in Spanish, a plus
Position : Front Desk Representative
DOL Status : Non-Exempt
Reports to: Clinic Manager
2
* Knowledge of PM/EHR software required; Compulink preferred
* Working knowledge of Microsoft Suite required
* Knowledge of Medical Terminology preferred
* Work is performed in an office setting at a desk and computer. Must be able to sit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.